Terms of Service

Thanks for visiting my website, www.wildlone.com. These terms and conditions (“T&C’s”), together with my Privacy Policy, govern any contract between us regarding your use of my website or any order placed through it. Please read them carefully. By continuing to use, or by placing an order through my website you agree to be bound by these T&C’s. If you disagree with them please do not use my website.

My website is owned and operated by me, Jessica Jordan, trading as Wild Lone. I’m a print and surface pattern designer and use my website to sell my products and services. My business and contact address is The Ploughshare, Flowers Bottom Lane, Princes Risborough, Buckinghamshire, HP27 0PZ, United Kingdom.

For all enquiries please contact me at info@wildlone.com. All references to “you” or “your” refers to any user of my website and buyer of my products through my website.

These T&C’s may be revised by me from time to time and without notice. Any revised terms apply from the date of publication and to any subsequent orders received. Please check them regularly.

1. Jurisdiction and governing law

These T&C’s and any dispute or claim arising out of them or in connection with them shall be governed by the law of England and Wales and subject to the exclusive jurisdiction of the English courts.

2. Use of my website

2.1 It is your responsibility to make sure any information, materials, facilities or products provided by or available through my website meet your specific requirements.

2.2 Whilst I take all reasonable measures to ensure that my website is secure and free of viruses and other malware, I cannot provide any warranty or guarantee in that regard. You must take all responsibility for your own security and that of your personal details, computer or device.

2.3 You may not use my website in any way which causes, or may cause, damage to my website or interferes with another person’s use of it, or otherwise encourages or constitutes conduct deemed a criminal offence or gives rise to civil liability.

3. Intellectual property, copyright and acceptable use

3.1 You agree that all copyright, trademarks, database and other intellectual property rights in any material provided by my website shall remain at all times vested in me or any relevant third parties. Such material includes, but is not limited to, any text, graphics, images, logos, audio and video, website design and page layout, underlying code and software.

3.2 By continuing to use my website you acknowledge and agree that:

such material is protected by applicable United Kingdom and international intellectual property, copyright, trademark and other laws; and that
reproduction, modification, distribution or publication for commercial purposes, online or offline, is prohibited without my express written permission or that of any relevant third party.

3.3 Any trademarks or third party content reproduced on my website which are not my property, or licensed to me, are acknowledged on my website.

4. Links to other websites

4.1 My website may contain links to other websites for your convenience only. Unless expressly stated, these websites are not under my control. I cannot assume responsibility for their content and shall not be held liable for any and all forms of loss or damage arising out of your use of them. Such links do not imply any endorsement of the websites themselves or of those in control of them.

4.2 If you would like to link to my website you may only do so on the basis that you link to, but do not replicate, any page of this website and you do not in any way imply that I am endorsing your products or services, unless this has been specifically agreed with me. If you link to my website in breach of this paragraph you shall fully indemnify me for any loss or damage suffered as a result of your actions.

5. Website availability

Whilst I take all reasonable steps to ensure that my website is available 24 hours a day, websites sometimes encounter server or other technical issues. I accept no liability for any disruption or non-availability of my website for any such reasons out of my control.

6. Age restrictions

6.1 If you are under 18 years of age you must be supervised by an adult when using my website. You must have adult permission and supervision when purchasing any product from my website. Your statutory rights are not affected.

7. Limitation of liability


7.1 I provide my website on an “as is” and an “as available” basis. Neither I nor any third party can provide any guarantee or warranty (express or implied) regarding the accuracy, completeness, timeliness, suitability or performance with respect to the information, materials and facilities provided by my website, or their fitness for a particular purpose, compatibility and satisfactory quality.

7.2 To the maximum extent permitted by law, I shall not be liable to you or any person or third party for any loss, damage, error or omission arising from your use of or reliance on my website and such information, materials and facilities it provides. This includes, but is not limited to:

any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
loss, corruption or unauthorised access to any data, transmission, database or software; and
any special, indirect or consequential loss or damage.

7.3 I will not be liable to you in respect of any losses arising out of events beyond my reasonable control.


7.4 My entire liability under or in connection with any contract for products to which these T&C’s apply shall not exceed the price of those products, except as expressly provided in these T&Cs. This includes, but is not limited to, my liability for any fault or defect in the quality, condition, description or fitness for any purpose of any product. This does not affect your legal rights as consumer.

7.5 All products sold on my website have been designed to comply with all relevant UK legislation. I cannot warrant or guarantee their compliance with legal requirements outside the UK.

7.6 You as buyer assume all responsibility for the products being suitable for the purposes for which you are purchasing them.

7.7 To the maximum extent permitted by law, I shall not be liable to you or any person or third party for any loss, damage, costs or other claims arising out of or in connection with the supply of any products, including your misuse of them, other than as a result of a breach of my obligations arising under the Sale of Products Act 1979 (as amended) and the Supply of Products and Services Act 1973.

7.8 I shall not be liable to you for of any delay in performing, or any failure to perform, my obligations in connection with a contract for products ordered by you if the delay or failure was due to any cause beyond my reasonable control. In these circumstances I will notify you immediately in writing. If after three weeks I am still prevented from fulfilling my obligations either you or I may give notice of cancellation of the contract in writing. I shall not be liable to compensate you for any loss or damage caused by my failure to perform.

8. Privacy and information security

8.1 Your use of my website is also governed by my Privacy Policy, which is incorporated into these T&C’s by this reference. I conform to the requirements of the Data Protection Act 1998.

8.2 Your data is processed and stored behind secure servers and firewalls. Other electronic security measures include HTTPS secure access and SSL encrypted payment technology.

9. Registering with my website

9.1 You must ensure that the details you provided on registration or at any time are correct and complete. Please inform me immediately of any changes by updating your details so I may communicate with you effectively.

9.2 I reserve the right to suspend or cancel your registration with immediate effect if you breach these T&C's or for any reasonable purpose.

9.3 You may cancel your registration any any time by notifying me by email and immediately stopping using my website.

9.4 Your statutory rights are not affected.

10. Password and security

10.1 On registration you will be asked to create a password. You are responsible for the confidentiality of your password and your account security, and all activity occurring under your account.

10.2 I shall not be liable to you for any loss or damage arising from your failure to keep your password and account details confidential and secure.

10.3 Should you have reason to believe your account details have been accessed and used without your consent, please contact me immediately so I may suspend your account and cancel any unauthorised purchases.

10.4 If I have reason to believe that there is or is likely to be any misuse of my website or security breach I may required to suspend your account or have you change your password.

11. Pricing and payment

11.1 My website uses secure SSL encrypted payment facilities and accepts payments by all major debit or credit cards from customers in the UK, Europe and the US, as well as PayPal for all customers. I do not store your card details.

11.2 All prices shown on my website are in pounds sterling (£) and where appropriate include UK sales tax (VAT) at the prevailing rate. Transactions are made in pounds sterling (£) and as buyer you are liable for any exchange rate charges applied by your card provider.

11.3 I take all reasonable steps to ensure prices shown on my website are accurate. Prices may change from time to time and without prior notice.

11.4 Postage costs are added to your order prior to checkout. Prices shown are for delivery via Royal Mail tracked/signed services. Samples are sent free within the UK by UK standard delivery. If you are ordering from outside the UK, you are responsible for any import duties and taxes and I cannot make any calculations or estimates regarding these costs. I recommend that customers outside the UK refer to their relevant customs regulations and laws to ensure your purchase is compliant.

11.5 You as buyer guarantee that all details provided in relation to your order for the purpose of purchasing your products are correct, that the debit/credit card used is your own and that you have sufficient funds available.

12. Placing orders

12.1 By placing an order through my website you are making an offer to purchase the products specified in your order and under the terms described. I will send you an email confirming receipt of your order. Please note, however, that a contract between us exists in respect of your purchase when I have accepted your order, processed and dispatched it to you. In the unlikely event your products are unavailable I’ll advise you straight away and there will not be a contract between us.

12.2 All products are subject to availability. Whilst I take all reasonable steps to ensure my website accurately reflects stock levels, sometimes whether due to error or a fault found in existing stock, I may not be able to provide you with that product. I will contact you in the event a product is unavailable or whether dispatch and delivery times will take longer than stated. You will be given the option to cancel your order.

12.3 As many of my products are made to order, once I have begun processing your order changes may not be possible or may be subject to additional charges or delays.

12.4 I provide product information, including images, details and descriptions, on my website for illustrative purposes and in good faith. Whilst I make every reasonable effort to ensure product information is accurate at the time of publication, I cannot guarantee it reflects the position at the exact moment you order. Your goods may vary slightly from the image shown on my website, particularly if handmade.

12.5 Whilst I make every reasonable effort to reproduce colours accurately on my website I cannot be liable for any variations in colour caused by your computer or browser. If you are not happy with the colour of your received product I have a returns policy.

13. Delivery

13.1 Items are dispatched within 1-3 business days. During busy periods this may change and I will make sure this is clearly indicated prior to checkout. I will send you a confirmation email once your products have been dispatched, including parcel tracking details if applicable. I use Royal Mail tracked/signed for services, therefore you will need to be at home to accept delivery. Estimated delivery times given at checkout are not guaranteed and may change without notice. I cannot be liable for delivery delays caused by Royal Mail.

13.2 Please advise the delivery driver immediately should any item be missing or appear damaged in transit. If you choose to accept delivery I recommend you write “missing item” or “damaged” next to your signature on the delivery record. If checking isn’t possible then write “unchecked”. In these circumstances please notify me within 2 business days so I may arrange a replacement. I may request photos of the damaged items or packaging.

13.3 Any claim for non-receipt of items must be made by email within 14 business days from the confirmed delivery date.

14. Cancelling orders

14.1 I reserve the right to cancel your purchase prior to payment and dispatch. In this event you will receive a full refund.

14.2 Should you wish to cancel your order prior to dispatch please email me, clearly stating your name and order number.

15. My returns policy

I hope you will be happy with your products. To avoid disappointment or returns, please do not hesitate to contact me with any queries or request a fabric swatch to help you make decisions about colour, look and feel.

However, should you be unhappy for any reason I will help you as much as I can.

15.1 Should you change your mind or your product be faulty, damaged or incorrect, please notify me by email within 14 business days of delivery.

15.2 You have 30 business days from receipt of your item to return it for an exchange or a full refund.

15.3 Refunds are processed within 7 business days of receipt of your returned item, less any costs due under these T&C’s.

15.4 Exchanged items are dispatched within 7 business days, if in stock, and without charge. If your requested item is not in stock you will be offered a refund, an alternative item or a revised delivery time.

15.5 You must take reasonable care to protect the condition of your item and return it to me in the same condition in which it was purchased. I cannot consider any return or refund if you have damaged or modified your item in any way. This includes cutting your item, washing or treating it in any way or removing the sewn label.

15.6 I cannot be liable for items lost or damaged in transit, therefore please return your item safely and in its original packaging, together with your name and order number. I recommend using a tracked or signed for service, whereby you obtain proof of postage, particularly when you are returning precious items.

15.7 Return postage costs are your responsibility however, should on inspection your item be confirmed faulty, I will reimburse reasonable postage costs. If your items are confirmed not to be faulty then I will return them to you, however you will be required to cover my reasonable postage costs. I am not liable for any loss of income due to late, lost or incorrect deliveries.

15.8 Sale items cannot be returned or refunded if you change your mind, however if the item is faulty then the above terms apply.

15.9 To avoid returns, please make sure your items are suitable for your purposes. It is your responsibility to calculate any required length of fabric and other relevant details, including repeat dimensions and weight.

15.10 I shall not be liable for any fading of fabric exposed to strong light, gas or other chemical or any treatment affecting its colour fastness.

15.11 Please return your items to the following address:

Jessica Jordan
The Ploughshare
Flowers Bottom Lane
Speen, Princes Risborough
Buckinghamshire, HP27 0PZ

16. Terminating your account

Either your or I may terminate your account at any time by notifying the other by email. In these circumstances, any non-dispatched orders will be cancelled and your money refunded within 7 business days.

17. Complaints

I hope you will be happy with your products and my services. However, should you be unhappy in any way then please contact me by email, including your name and order number. I will respond within 5 business days and keep you updated regarding my progress dealing with your complaint. I will deal with your complaint with honesty and clarity, and as promptly as I can.

18. Product information

18.1 Very minor variations in size may occur in handmade products (cushions and lampshades).


18.2 Whilst I take all reasonable care to ensure consistency, it is normal for natural textiles to vary slightly in colour, texture and weave between batches and feature the occasional slub. Minor variations in colour may also occur as part of the printing process. If your project involves coordinating fabric across multiple items I recommend you order all your required fabric at once.

18.3 Once I have cut your fabric to order I cannot accept returns, therefore I strongly recommend you request samples prior to purchasing.

18.4 Fabrics printed to order are non-returnable, unless faulty.


18.5 Whilst I take all reasonable care to ensure colour consistency, minor variations between batches may occur as part of the printing process. Therefore please calculate your required number of rolls carefully and order them at the same time.

18.6 Wallpaper printed to order is non-returnable, unless faulty.

18.7 I can’t accept a claim for damaged or faulty wallpaper in excess of one roll where the damage or fault was visible prior to hanging, nor any associated costs. This does not affect your statutory rights.

18.8 My Wallpaper Installation Guidelines provide information on measuring and installing paste-the-wall wallpaper.


18.9 Printed colours may appear slightly different to those on your monitor. I strongly recommend you order a sample or contact me regarding colour, weight, look and feel.

18.10 Free delivery is applied to all sample orders within the UK (3-5 business days).

18.11 Samples are non-refundable.


18.12 Feather inners are heavy and can be costly to ship internationally. Customs regulations in several countries also prevent their entry. I therefore only ship cushion covers outside the UK.


18.13 Depending on available fabric stock, the exact position of the print may differ slightly between lampshades and from the image shown, and seams may not join up exactly.

19. Product care and safety

19.1 Please read the care instructions accompanying your products.


19.2 I recommend that my furnishing and upholstery fabrics be dry cleaned only.

19.3 It is normal for fabric to fade after prolonged exposure to strong sunlight, carbon monoxide or fabric treatments. If you are using my fabric for window furnishings I recommend appropriate lining be used.

19.4 My designs can be printed on any fabric. Should you require fire retardant fabric for commercial use I am happy to work with you in this regard.


19.5 The feather inners to my cushions are manufactured by a third party and comply with the Furniture and Furnishings (Fire) Safety Regulations 1988.


19.6 I currently supply lampshades only. It is your responsibility to comply with the instructions and safety guidelines accompanying lamps and electrical fittings supplied by third parties.

19.7 My fabric lampshades are handmade using a flame retardant PVC backing which conforms to the British Standard for Luminaires BS EN 60598-1:2015 and has passed the Lighting Association Laboratories’ glow wire test.

19.8 My lampshade frames accommodate both 25mm UK fittings (bayonet cap B22) and 40mm European fittings (Edison Screw E27) by way of a converter plug.